Your privacy matters to acg365. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your information as an acg365 player in Bangladesh.
These cards summarise the principles that guide how acg365 handles your personal data. Full details are in the legal text below, which remains the binding document.
acg365 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data exists to deliver and improve your acg365 experience — nothing else.
All data transmitted between your device and the acg365 platform is protected by 256-bit SSL encryption — the same standard used by major Bangladeshi banks including Dutch-Bangla Bank and BRAC Bank. Your login credentials and financial details are never transmitted in plain text.
As an acg365 account holder, you have the right to access, correct, or request deletion of your personal data at any time. Raise a data request through our support team and we will respond within the timeframes outlined in this Policy.
acg365 collects only the data that is genuinely necessary to operate the platform, verify your identity, process payments, prevent fraud, and comply with applicable legal obligations. We do not collect data beyond what is needed for these clearly defined purposes.
Passwords are stored as one-way cryptographic hashes — never in readable form. Financial transaction records are stored in segregated, access-controlled systems. acg365 staff access to personal data is restricted on a strict need-to-know basis with full audit logging.
If acg365 experiences a data incident that materially affects your personal information, we will notify you promptly by email and take all reasonable steps to mitigate harm. We do not hide data issues or resolve them silently without informing affected players.
About This Document: This Privacy Policy describes how acg365 collects, uses, stores, and protects the personal data of individuals who register for and use the acg365 online casino and sports betting platform at https://acg365.app. By creating an account or using the platform, you acknowledge that you have read and understood this Privacy Policy in full.
acg365 ("we", "us", "our") is the operator of the online casino and sports betting platform available at https://acg365.app ("the Platform"). We are committed to protecting the personal data of every individual who interacts with the Platform, including registered players, prospective players, and visitors to the site.
This Privacy Policy sets out the types of personal data we collect, the purposes for which that data is processed, the legal bases on which we rely, the parties with whom data may be shared, the period for which data is retained, and the rights available to you as a data subject. We have written this document in clear English so that players across Bangladesh can understand exactly how their information is handled.
This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the Platform as a whole. In the event of any inconsistency between the two documents on a privacy matter, this Privacy Policy takes precedence.
If you have any questions or concerns about your data after reading this Policy, please contact us at [email protected]. All privacy enquiries are handled in English and responded to within five business days.
acg365 collects personal data through several distinct channels. The categories below describe what we collect and the typical source of each category.
When you create an acg365 account, we collect the information you provide directly, which includes:
To comply with anti-money-laundering (AML) obligations and to confirm player eligibility, acg365 may request:
When you make a deposit or request a withdrawal, we record:
The Platform automatically records all game sessions and betting activity, including:
When you access the Platform, our servers automatically collect certain technical information:
If you contact our support team or respond to a promotional communication, we retain:
Note on Sensitive Data: acg365 does not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If you voluntarily disclose such information in a support communication, we will handle it with heightened care and will not use it for any purpose beyond resolving your enquiry.
acg365 uses the personal data described in Section 2 for the following clearly defined purposes:
| Purpose | Data Categories Used |
|---|---|
| Creating and managing your acg365 account | Registration data, KYC data |
| Verifying your identity and confirming you are aged 18 or above | Registration data, KYC data |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer | Financial transaction data, KYC data |
| Detecting and preventing fraud, money laundering, and account abuse | All categories |
| Delivering, operating, and improving the Platform | Gaming data, technical data |
| Providing customer support and resolving disputes | Registration data, gaming data, communications data |
| Sending transactional communications (e.g., deposit confirmations, withdrawal updates) | Registration data, financial data |
| Sending promotional communications where you have opted in | Registration data, gaming data |
| Complying with applicable legal and regulatory obligations | All categories |
| Monitoring responsible gaming indicators and applying player-protection tools | Gaming data, financial data, registration data |
acg365 does not use your data for automated decision-making that produces significant legal effects without human review. Where automated screening flags a concern — for example, a potential underage account — a qualified member of our team reviews the case before any account action is taken.
acg365 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
The majority of our data processing is necessary to perform the contract we have with you — i.e., to operate your acg365 account, accept and settle bets, and process your financial transactions. Without processing your personal data for these purposes, we cannot provide you with the service.
Certain processing activities — in particular, identity verification, transaction record-keeping, and anti-money-laundering screening — are carried out to comply with applicable legal requirements. acg365 is obligated to maintain these records for the minimum periods required by law.
acg365 processes some data on the basis of our legitimate interests, where those interests are not overridden by your rights and freedoms. Legitimate interests include: detecting and preventing fraud; improving the Platform; monitoring responsible gaming indicators; and maintaining the security and integrity of our systems.
Where we send marketing or promotional communications (for example, notifications about BPL season promotions, Eid bonus offers, or new game launches), we do so only where you have expressly opted in to receive such communications. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
acg365 does not sell, rent, or trade your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.
To process deposits and withdrawals, we share relevant transaction data with the payment provider you have selected — for example, bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a participating bank (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank). Each payment provider operates under its own privacy policy and is independently responsible for the data it receives.
To fulfil our KYC obligations, we may share registration and identity document data with third-party identity verification service providers. These providers are contractually bound to process the data only for verification purposes and to maintain security standards equivalent to our own.
The Platform relies on third-party cloud hosting, database management, and security monitoring services. These providers may process certain technical and account data as a necessary part of delivering their services to acg365. All such providers are engaged under data processing agreements that restrict their use of your data to the specific services they provide to us.
acg365 sources game content from third-party studio providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data to support game functionality, fairness auditing, and technical troubleshooting. They do not receive your name, contact details, or financial transaction records.
acg365 may disclose personal data to law enforcement agencies, regulatory authorities, or other authorised bodies where required to do so by applicable law, a court order, or a lawful investigative request. In such cases, acg365 will disclose only the minimum data necessary to comply with the relevant requirement.
In the event that acg365 is involved in a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.
No Cross-Border Transfer Without Safeguards: Where your data is transferred to a service provider located outside Bangladesh, acg365 ensures that appropriate contractual safeguards are in place to maintain a level of protection equivalent to that described in this Policy. We do not transfer data to parties in jurisdictions without adequate data protection standards unless safeguards are contractually enforced.
acg365 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. The categories of cookies we use are described below.
These cookies are essential for the Platform to function correctly. They include session authentication cookies that keep you logged in between pages, security tokens that prevent cross-site request forgery, and cookies that remember your language and currency preferences. You cannot opt out of strictly necessary cookies without significantly impairing your ability to use the Platform.
We use analytics technologies to understand how players interact with the Platform — for example, which games are most popular, where users encounter errors, and how navigation flows can be improved. Analytics data is aggregated and does not directly identify individual players. You may opt out of analytics cookies by adjusting your browser settings or contacting our support team.
Functional cookies remember choices you have made — such as your preferred table stake level, notification settings, or responsible gaming reminder intervals — to provide a more personalised experience on subsequent visits.
Most modern browsers allow you to control or delete cookies through their settings. Please note that disabling certain cookies may affect the functionality of the Platform. For specific guidance on managing cookies in popular browsers, refer to the browser's built-in help documentation.
acg365 retains personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable law. The general retention principles we apply are set out below.
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after account closure |
| KYC / identity verification documents | Duration of account plus 5 years after account closure |
| Financial transaction records | Minimum 5 years from the date of each transaction |
| Gaming and betting activity logs | 3 years from the date of each session |
| Customer support communications | 3 years from the date of the last communication in each ticket |
| Technical / server logs | 90 days, unless retained longer for a specific security investigation |
| Marketing consent records | Until consent is withdrawn, plus 1 year thereafter |
Where retention is required for legal compliance purposes, data will be kept for the full period required by law even if you have requested deletion. In all other cases, acg365 will securely delete or anonymise personal data that is no longer required.
acg365 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security controls include:
While acg365 employs industry-standard security measures, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us promptly at [email protected] if you suspect any unauthorised access to your account.
As an acg365 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within five business days and will process your request within 30 calendar days of receipt.
You have the right to request a copy of the personal data we hold about you and information about how it is processed. acg365 will provide this information in a structured, commonly used, machine-readable format upon request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You can update some information directly in your account settings; for data that cannot be self-corrected (such as name or date of birth), please contact our support team.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Erasure requests are subject to our legal retention obligations — data that must be kept by law cannot be deleted until the mandatory retention period expires.
In certain circumstances — for example, where you contest the accuracy of data we hold — you may request that we restrict processing of your data while the matter is resolved. During a restriction, we will continue to store the data but will not process it for other purposes without your consent.
Where we process your data by automated means on the basis of contract or consent, you have the right to receive that data in a structured, machine-readable format and to have it transmitted to another data controller where technically feasible.
You may opt out of receiving promotional communications from acg365 at any time by emailing [email protected]. Opting out of marketing will not affect transactional communications necessary for the operation of your account (e.g., deposit confirmations, withdrawal updates, security alerts).
Identity Verification for Rights Requests: To protect your privacy and prevent unauthorised access to your data, acg365 may ask you to verify your identity before processing a data rights request. This typically involves confirming details associated with your registered account. We will not fulfil a request that cannot be authenticated.
The acg365 Platform is strictly intended for adults aged 18 years and above. acg365 does not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been created by or on behalf of a minor, we will immediately and permanently close that account, delete all associated personal data (subject to any overriding legal retention obligation), and refund any deposit balance to the payment method used.
If you believe that a minor has registered an account on the acg365 Platform, please notify us immediately at [email protected]. We take underage gambling extremely seriously and will act on all credible reports without delay. For guidance on parental controls and tools to prevent underage access to gambling platforms, please visit our Responsible Gaming page.
The acg365 Platform may reference or integrate with third-party services including game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard). Each of these third parties operates under its own privacy policy, and acg365 is not responsible for their data practices.
acg365 does not include hyperlinks to external websites in its navigation or content. However, if you independently navigate to a third-party website — for example, the website of your bank or payment provider — you should review that party's privacy policy before providing any personal information. acg365's Privacy Policy applies solely to data processed by acg365 in connection with the acg365 Platform.
acg365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features of the Platform. When material changes are made, we will notify registered players by displaying a prominent notice on the Platform and, where appropriate, by sending an email notification to the address registered with your account.
The updated Privacy Policy will take effect from the date specified in the revised document. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the revised Privacy Policy. The version number and effective date displayed at the top of this document always reflect the most current version.
We encourage you to review this Privacy Policy periodically so that you remain informed about how acg365 protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data acg365 holds about you, please contact our support team using the details below. All privacy enquiries are handled in English.
Security Reminder: acg365 will never contact you by email or any other channel to request your account password, PIN, or one-time passcode (OTP). If you receive a message claiming to be from acg365 that requests sensitive credentials, do not respond — forward it to [email protected] and we will investigate immediately.
Your data is protected. Your experience is our priority. Explore cricket betting, live casino games, and slots — built for Bangladeshi players. 18+ only. Please play responsibly.
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